MEDA 115 - Communications for Healthcare Professionals

• Identify types of verbal and nonverbal communication across cultural, social, ethnic and generational groups.
• Demonstrate active listening.
• Respond to nonverbal communication.
• Identify challenges in communication, communication barriers, and techniques for overcoming these with a diverse population, including different age groups.
• Identify the steps in the sender-receiver process of communication.
• Identify coping mechanisms for a diverse client population.
• Identify subjective and objective information.
• Identify the basic concepts of the following theories of:
  • Maslow
  • Erikson
  • Kubler-Ross
• Define terms such as race, ethnicity, culture, stereotype, racism, cultural competence, bicultural, bilingual, among others.
• Identify issues associated with diversity as it relates to patient care.
• Identify interview techniques appropriate to diverse cultural, social, ethnic, and generational groups.
• Apply the guidelines for interpreter services and other language services.
• Compare and contrast the roles, rights and expectations of employers, employees, and healthcare customers as related to cultural differences and to conflict.

1. Introduction to therapeutic communication skills with diverse clients
2. Roadblocks to therapeutic communication and workplace communication
3. The communication cycle
4. Active listening
5. Maslow’s Hierarchy of Needs
6. Erikson’s Theory of Psychosocial Development
7. Kubler-Ross’s Theory of Five Stages of Grief
8. Interview techniques with diverse clients
9. Guidelines for providing language access
10. Medical terminology and lay terms in healthcare interactions