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Sep 07, 2024
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2023-2024 WWCC College Catalog [ARCHIVED CATALOG]
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CA 262 - Service Management Credits: 3 LEC hours per week: 3 This introductory course in hospitality management covers dining room management and emphasizes the service aspects that distinguish an outstanding dining experience. Topics include the history of the dining room, proper service techniques, sanitation requirements, and what it takes to manage the dining experience. Course Outcomes:
- Demonstrate knowledge of service standards.
- Assess the importance of customer service.
- Maintain restaurant appearance and proper ServSafe and sanitation practices.
- Utilize guest checks and P.O.S. (Point of Sale) systems of ordering.
- Perform cash management and reconcile the cash drawer at end of shift.
- Apply service styles and place settings accurately.
- Organize the dining room.
Course Topics:
- Steps of service for bussers
- Steps of service for host/hostess
- Steps of service for servers
- Front of the House management
- Understanding visible guest cues
- Napkin folds
- Shadowing/training
- Service standards and evaluation
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