ACOM 102 - Communication In The Workplace

Credits: 5
LEC hours per week: 5
Oral Communication prepares students to communicate effectively and professionally in the workplace. Through experiential activities and assignments, students explore fundamentals of maintaining productive interpersonal interactions in workplace settings. This course contributes to the student’s workplace communication skills as the student learns to give and receive support from others in classroom and on-line discussion and activities. Students refine communication skills used in networking and applied in informal and formal interviews.
Course Outcomes:

Use theories and concepts to analyze communication in the workplace.
Apply concepts of effective interactive communication skills and conflict resolution with peers, supervisors, contractors, vendors, customers and clients.
Research and identify specific strategies to work effectively in a team.
Compare and contrast between proper and improper telephone etiquette.
Distinguish fact from opinion.
Identify barriers to effective listening.
Present and defend ideas at meetings.
Analyze, interpret and draw conclusion about the importance of body language in communication.
Explain the impact of cultural filters on social interactions when there is a difference in values and beliefs.
Organize and outline responses to the most frequently asked questions in an interview.
Research, organize and deliver a professional presentation.
Create a position specific portfolio to be utilized and shared in the interview process.
Develop list of interview questions applying knowledge of best questions for successful interview.

Course Topics:

Prepare and present oral presentations
Communicating skills and abilities
Effective Listening and formulating questions that clarify the speaker’s message
Intercultural Communication
Professionalism in the Workplace

Course Attribute(s): PT Human Relations, PT Oral Communication