Jun 16, 2024  
2023-2024 WWCC College Catalog 
2023-2024 WWCC College Catalog

AHSE 146 - The Communication Link

Credits: 1
LEC hours per week: 1
This course focuses on the importance of communication skills of the patient navigator in facilitating effective patient care and advocacy. This is the fifth course of a seven-course series.
Course Outcomes:
  • Describe effective communication skills required for the patient navigator role.
  • Demonstrate interviewing strategies to reduce social and cultural barriers to health care.
  • Recognize ways to manage conflict and build trust through communication.
  • Analyze the impact of health literacy on patient health.
Course Topics:
  1. Interviewing strategies and culturally sensitive conversations
  2. Impact of health literacy on patient understanding
  3. Active listening and Teach Back method
  4. Managing conflict and building trust