CMST& 210 - Interpersonal Communication

• Identify and define the value of effective interpersonal skills.
• Apply the definitions of communication and conversation.
• Identify the effect basic manners and social etiquette.
• Apply interpersonal conflict resolution skills in personal, academic, and professional settings.
• Explain the effect of cognitive biases on interpersonal communication.
• Analyze communication and conversational differences between both macro and micro cultures.
• Utilize a range of effective interpersonal skills to establish positive rapport and manage conflict with friends, colleagues, romantic relationships and familial relationships.
• Create, participate in, define, identify and maintain brave and safe spaces.
• Apply strategies for improving listening skills.
• Construct and integrate strategies to deal with emotional challenges, such as communicating empathy, managing anger, and dealing with grief.
• Identify, describe and apply effective vocal and para-linguistic (non-verbal) conversational skills.

1. Interpersonal communication and self-awareness
2. Critical thinking and interpersonal interactions (managing emotions)
3. Basic public speaking
4. Understanding external influences on communication
5. Self-disclosure
6. Etiquette and manners
7. Listening and responding skills
8. Basic research skills
9. Basic textual annotation skills
10. Perception
11. Emotions
12. Nonverbal communication
13. Forming and delivering personal narratives
14. Verbal expression
15. Communication skill building for professional and academic settings (example: health care, continuing education)
16. Navigating communication barriers
17. Code switching
18. Building trust
19. Relationships (friends, colleagues, romantic relationships, familial relationships)
20. Conflict management and resolution.
21. Cultural awareness
22. Employing academic language and vocabulary in learning conversations
23. Tolerance of opposing viewpoints
24. Cognitive biases