Jun 16, 2024  
2023-2024 WWCC College Catalog 
2023-2024 WWCC College Catalog

HSS 201 - Case Management

Credits: 5
LEC hours per week: 5
Students will explore case management in a wide variety of human services organizations and learn skills for developing, implementing, and monitoring effective case plans that help clients achieve self-sufficiency.
Course Outcomes:
  • Explain how the different realms of human services govern the role of case workers and managers and stages of case management.
  • Demonstrate the principles and process of case management to streamline flow of paperwork and information to and from clients and workers to help facilitate the processing of cases and applications.
  • Apply case management skills, including documentation, assessment, treatment, planning, crisis intervention, and appropriate referrals to meet client and agency needs.
Course Topics:
  1. The case management cycle
  2. Helping clients define goals for employment and services
  3. Developing and modifying the case plan
  4. Fostering client responsibility for overcoming barriers and reducing resistance
  5. The case manager’s role