HSS 201 - Case Management

• Explain how the different realms of human services govern the role of case workers and managers and stages of case management.
• Demonstrate the principles and process of case management to streamline flow of paperwork and information to and from clients and workers to help facilitate the processing of cases and applications.
• Apply case management skills, including documentation, assessment, treatment, planning, crisis intervention, and appropriate referrals to meet client and agency needs.

1. The case management cycle
2. Helping clients define goals for employment and services
3. Developing and modifying the case plan
4. Fostering client responsibility for overcoming barriers and reducing resistance
5. The case manager’s role